Track Your Order
We understand the excitement of receiving your new jewelry pieces. To keep you informed every step of the way, we've made order tracking simple and straightforward.
How to Track Your Order
Once your order has been processed and shipped, you will receive a confirmation email containing your tracking number. To monitor the progress of your delivery:
- Check Your Email: Locate the shipping confirmation email from Mozinbaq, which includes your tracking number.
- Visit Our Tracking Page: Navigate to our Order Tracking page.
- Enter Your Tracking Number: Input the tracking number provided in your email to view the real-time status of your shipment.
If you encounter any issues or have questions regarding your order, feel free to reach out to our support team.
Processing & Delivery Time
- Order Processing: Orders are typically processed within 1-2 business days.
- Shipping Duration: After processing, delivery usually takes between 3-5 business days, depending on your location.
Please note that during peak seasons or promotional periods, processing and shipping times may vary.
Shipping Information
- Shipping Methods: We partner with reliable carriers to ensure your order arrives safely and promptly.
- Shipping Costs: Shipping fees are calculated at checkout based on your location and the selected shipping method.
Returns & Exchanges
We want you to love your purchase. If you're not completely satisfied:
- Return Window: You have 30 days from the delivery date to initiate a return or exchange.
- Condition: Items must be unused and in their original packaging.
For more details, please refer to our Return & Refund Policy.
Contact Us
If you have any questions or need assistance:
- Email: support@mozinbaq.com
- Address: 623 LAVETA TER, LOS ANGELES, CA 90026
Our customer service team is available Monday through Friday, from 9 AM to 5 PM(EST).